Shipping, Returns & Exchanges

Handling and shipping costs depend on the country and the total order amount. They must be indicated on the invoice.
BRANDINIENTE cannot be held responsible for any actions and/or costs and/or taxes (which fall under the Customer's responsibility) and/or delays due to customs over which it has no control.
For all Products, the order is prepared to leave BRANDINIENTE's logistics warehouses within a maximum of 3 working days (subject to stock availability and except for the particular case of Products sold "on pre-order" for which the product sheet indicates the specific estimated delivery time) from the email confirmation of the order. The average period between placing an order and its delivery ranges from 2 to 3 working days. This is an average period based on previous orders.
Notwithstanding the above timelines, "pre-order" transactions may be subject to shipping periods that may exceed the estimated shipping time. The estimated shipping time for "pre-order" transactions can be between 2 and 3 weeks from the order date, as indicated in the purchase process.
Exceeding this estimated period cannot give rise to any cancellation of the order, reduction of the price paid by the Customer, or compensation. The Customer is also informed that in some particular cases (e.g., products marketed on "pre-order"), the periods indicated above may be longer. However, in case of non-delivery within 30 days from the maximum delivery deadline, the Customer will have the possibility to cancel this order at no cost. The amounts they have paid will then be refunded. In cases where it has the capacity, BRANDINIENTE reserves the possibility to offer the Customer a Product of equivalent quality and price to the initial product.
If the order reaches a certain volume, BRANDINIENTE may send it to the Customer in multiple deliveries and/or in multiple packages.
Generally, all packages are shipped via UPS. A delivery note is attached to the package. The Customer is invited to keep it as it will serve as proof of delivery.
The Customer is required to verify the conformity of the Products delivered at the time of delivery and before signing the courier's delivery note. They must indicate on this delivery note and in the form of handwritten reservations any defect concerning the delivery (damaged Product, etc.). This verification is considered to have been carried out as soon as the Customer, or a person of their trust, has signed the delivery note. Subsequently, no complaint regarding the condition of the package will be admissible. In case of reservations on delivery, the Customer must also confirm them to the courier no later than 3 working days after receiving the item(s) and send a copy of this letter to BRANDINIENTE via email at info@brandiniente.com.
In case of incomplete address, incorrect address, inability to insert the package in the Customer's mailbox, refusal of the package by the recipient, lack of information making it impossible to deliver the Product to the recipient at the scheduled time, BRANDINIENTE cannot be held responsible for the definitive non-completion of the delivery. If this lack of information leads to a second presentation to the recipient, BRANDINIENTE will have the right to ask the Customer to pay the corresponding costs for such second delivery.
The Customer is subject to the general delivery conditions of the courier and, in some cases, failure to comply with these conditions may affect the quality of delivery. Therefore, in case of absence of the recipient, based on the courier's general delivery conditions, the Product may be presented again and/or left at an agreed delivery point and/or in front of the Customer's residence and/or in a courier's "sorting - storage" center and/or returned to BRANDINIENTE which in no case can be held responsible for theft, loss or damage to Products in relation to their delivery and, more generally, for the quality of the final delivery.
In case of impossibility of delivery and if the product must be returned to BRANDINIENTE by the courier, BRANDINIENTE will not make any new delivery.
Any complaint relating to the delivery of Products must be made within 14 working days following receipt of the Product(s) under the same conditions as above. If it is decided that the products must be returned to BRANDINIENTE, they must be sent in their original conditions (packaging, accessories, etc.) and according to the following shipping conditions. The Customer must first contact Customer Service via email at info@brandiniente.com to obtain a return number to be noted on the "Return Authorization" attached to the order as well as any information relating to shipping. No package will be accepted without a return number. This number must be legibly written with a marker on the package. For the return address, contact: info@brandiniente.com

Right of Withdrawal

Pursuant to articles 52 et seq. of the Italian Consumer Code (Legislative Decree 206/2005), the Customer has 15 days from the day of delivery of the Product purchased on the Site to inform Customer Service of their wish to return the Product.
To start the return procedure, it is necessary to contact our Customer Service via email info@brandiniente.com indicating the reason for the return and the order number.
After evaluating the request, the Customer will receive detailed instructions to proceed, including the shipping address and a return number to be written on the package or inserted inside it.
To ensure maximum flexibility, the Customer will organize their own return, selecting the most suitable pick-up times and location for their needs.
The cost of the return is borne by the Customer, unless the product received does not correspond to the one ordered or if it has defects. In such cases, please provide photographic documentation and send it via email to info@brandiniente.com
For Customer Service to agree to proceed with the exchange and/or refund, the Product must be returned in its original conditions and packaging, undamaged, with the label attached, unworn, accompanied by all its accessories.
Any package returned beyond the established deadline will be refused and sent back to the sender. Cash on delivery packages will not be accepted, regardless of the reason. The costs and risks related to the return of Products are borne by the sender.
BRANDINIENTE cannot be held responsible in case of loss, theft, or damage to the package.
Packages for which it is not possible to identify the Customer (surname, name, address, and return code) will be refused.
Any return must be made with a traceable method (UPS, FEDEX, DHL, with requested return receipt, etc.) and the tracking number must be provided to BRANDINIENTE.
Upon receipt of the product returned by the Customer, Customer Service will send a confirmation of receipt of the product via email.
In the event that the Customer correctly exercises the right of return, BRANDINIENTE will refund the entire amounts paid including standard shipping costs, incurred at the time of purchase of the products (excluding any customs duties), within a maximum of 15 days via bank transfer to the account associated with the credit card used.