Domande Frequenti

We offer handcrafted hats, suitable for every season and style. They are all made with high quality materials and attention to detail.

Yes, all our hats are genderless and designed to fit anyone, regardless of gender.

No, our hats are made in one universal size that fits most people comfortably. Thanks to the versatile design, there is no need to worry about choosing the right size. The kids line is also based on the same no size policy.

Yes, our collection includes hats for every season, from the hot summer to the cold winter months. We use materials and fabrics suitable for different weather conditions to ensure comfort and style all year round.

We use quality materials, versatile for every type of need, from waterproof technical fabrics to fresh cottons, warm wools or denim, all in different colors or patterns. All our materials are carefully selected to guarantee durability and comfort.

Each hat comes with specific care instructions, depending on the material. In general, we recommend storing hats in a dry place and away from direct sunlight. For cleaning, follow the instructions on the label or contact us for specific advice.

We usually process orders within 2-3 business days for in-stock hats. You will be notified by email once your order has been shipped.

We offer standard and express shipping. Delivery times vary depending on the destination, but generally range from 3 to 7 business days for standard shipping and 1-3 days for express shipping.

Yes, we ship to many countries around the world. During checkout, you will be able to see if we ship to your country and the shipping costs.

Yes, once your order has been shipped, you will receive an email with a tracking code that will allow you to follow the path of your package.

In the rare event that your order arrives damaged, please contact us immediately. We will replace the item or issue a refund.

We accept returns within 15 days of the delivery date. The products must be in the same condition in which you received them, unworn and with the original tags attached. To initiate a return, contact us by email at info@brandiniente.com

For shipments to Italy, returns are free. Abroad, returns are at the customer's expense

Once we receive the return and verify the condition of the product, we will issue the refund within 7-10 business days. The actual time to see the refund in your account depends on your bank or card issuer.

Yes, if you wish to exchange your hat for another model or color, you can make a return and then proceed with a new order for the desired item.

We accept payments by credit cards (Visa, Mastercard, American Express), PayPal and bank transfer.

Yes, our website uses SSL encryption technology to protect our customers' personal and financial information during transactions.

Yes, after placing an order, you will receive a receipt via email with all the details of your purchase.

You can contact us by email at info@brandiniente.com or via the contact form on our website. Our customer service is available from Monday to Friday, from 9:00 to 18:00 CET.

We strive to respond to all inquiries within 24 business hours. In some cases, it may take longer to provide a complete response, but we will do our best to keep you updated.

We do not currently offer a customization service, but our collection includes a wide range of styles and colors to choose from. If you have any special requests, please do not hesitate to contact us and we will do our best to assist you.

We currently operate exclusively online, with no physical stores. However, with our return policy, you can shop with peace of mind knowing that you can return the product if you are not completely satisfied.